Terms of Service

For purposes of these Terms, "Crawlora," "we," "us," and "our" refer to the operator of the Crawlora service.

Crawlora provides hosted public web data APIs, developer tools, API documentation, Playground flows, console features, API keys, and credit-based usage controls for lawful public web data workflows.

By accessing Crawlora's website, creating an account, generating an API key, using the Playground, calling the API, opening the console, reading or relying on the documentation, or purchasing a plan, you agree to these Terms.

If you use Crawlora on behalf of a company or other organization, you represent that you have authority to bind that organization. In that case, "you" and "Customer" refer to both you and that organization.

If you do not agree to these Terms, you must not use Crawlora.

Crawlora helps developers and businesses turn public web pages into structured JSON through hosted APIs, docs, API testing tools, Playground flows, console features, API keys, endpoint catalog pages, and public web data extraction workflows.

Crawlora may include proxy routing, retries, fallback logic, JavaScript rendering, browser rendering, browser clusters, caching, normalization, schema extraction, monitoring, usage metering, and developer tooling.

Crawlora's infrastructure, including proxy routing, retries, fallback logic, browser rendering, browser clusters, and challenge-handling workflows, is provided as reliability infrastructure for lawful public web data extraction. You may not use these features to bypass authentication, paywalls, account restrictions, security controls, or other access controls.

You are responsible for account access, sessions, API keys, integration credentials, and any systems that call Crawlora with your credentials. Activity using your credentials may be treated as activity from your account.

Do not expose API keys in public repositories, client-side apps, browser apps, mobile apps, screenshots, public logs, support tickets that do not need the key, shared documents, or other places where unauthorized users can access them.

If a key is exposed or you suspect misuse, you must rotate or revoke it promptly from the console where available. Crawlora may revoke, rotate, rate-limit, or restrict keys that appear compromised or risky.

You are responsible for the requests you make, the endpoints you call, the URLs and parameters you submit, the credentials you create, your use of returned data, and your compliance with laws, third-party rights, contracts, and source-site rules.

You are responsible for determining whether your requests, collection, processing, storage, transfer, and use of Output comply with applicable law, third-party rights, contractual obligations, and source-site rules. Crawlora does not grant you rights to third-party websites, databases, brands, content, APIs, or personal data.

Customers are responsible for determining whether their use of Crawlora and API output is lawful for their specific workflow, jurisdiction, industry, customers, and data subjects.

You may use Crawlora only for lawful public web data workflows. You must not use Crawlora to access private, logged-in, paywalled, confidential, restricted, or non-public content without authorization.

Crawlora may rate-limit, throttle, block, suspend, terminate, revoke keys, or request more information when usage creates legal, security, abuse, operational, billing, or reputational risk.

Some Crawlora APIs depend on third-party websites, public pages, APIs, markup, schemas, search results, feeds, or other sources that Crawlora does not control. These sources may change, block, degrade, remove content, alter layouts, update terms, or become unavailable without notice.

Third-party source changes may affect endpoint availability, latency, response fields, accuracy, completeness, freshness, or result quality. Crawlora does not guarantee that any endpoint will always work, always remain available, or always return the same fields.

Crawlora does not grant users rights to third-party websites, data, content, brands, or databases. You are responsible for reviewing third-party rights and rules before collecting, storing, using, reselling, or redistributing Output.

Output may be incomplete, outdated, duplicated, inaccurate, delayed, normalized incorrectly, or affected by source changes, extraction limits, rendering behavior, network conditions, retries, fallback behavior, or upstream availability.

You must validate Output before using it in production, compliance, business, customer-facing, automated, or material decision workflows. Crawlora does not guarantee that Output is suitable for every use case.

Crawlora does not provide legal, financial, medical, compliance, or other professional advice. API responses and documentation are developer tools, not advice about whether a particular data workflow is lawful or appropriate.

Paid plans, included credits, overage behavior, endpoint credit weights, rate limits, and billing controls are shown on the pricing page, docs, and/or console. Do not rely on older screenshots, cached pages, or copied pricing tables.

Credits are usage units, not cash balances. Credits may expire at the end of the Billing Period unless otherwise stated in the applicable plan, console, pricing page, order form, or written agreement.

Endpoint weights may vary by endpoint, source complexity, rendering mode, browser usage, proxy cost, retry or fallback behavior, feature set, plan, or other operational factors.

Successful API responses may consume credits. Certain failed, partial, timeout, or blocked requests may consume credits only if disclosed in the docs, pricing page, console, or applicable order terms.

You are responsible for monitoring usage and setting billing controls. If overages are enabled, you authorize Crawlora and its billing provider to charge applicable overages, taxes, and fees. If overages are disabled, credits are exhausted, limits are reached, or payment fails, requests may be rejected, rate-limited, suspended, or downgraded. Taxes may be added where applicable.

Free credits, test credits, promotional credits, trial usage, coupons, grants, or similar usage allowances have no cash value and are not redeemable for cash.

Crawlora may expire, limit, revoke, reduce, or restrict free or promotional usage, including to prevent abuse, duplicate trial accounts, automated signups, payment fraud, or use that creates legal, security, operational, or reputational risk.

You may cancel paid subscriptions through the console where available, or by contacting support if console cancellation is unavailable. Cancellation takes effect at the end of the current Billing Period unless otherwise stated.

Fees are non-refundable except where required by law or expressly stated in an order form or signed agreement. Unused credits are not refundable unless required by law or stated in a signed agreement.

Enterprise plans, custom contracts, and order forms may include terms that override this section.

Crawlora is provided as available. Crawlora may perform maintenance, upgrades, migrations, emergency fixes, security changes, dependency updates, infrastructure changes, or source-site risk responses. Public availability information may be posted on the system status page.

Support availability, response times, and support channels may depend on your plan or signed agreement. Crawlora does not provide a service level agreement unless one is explicitly stated in an applicable plan, order form, or signed agreement.

Crawlora may change endpoints, schemas, docs, SDK examples, Playground examples, response fields, parameters, endpoint credit weights, rate limits, plan access, or availability as the platform, third-party sources, laws, infrastructure, and operating conditions change.

When practical, material changes will be reflected in the docs, changelog, pricing page, or console. Emergency changes may happen without notice for legal, security, source-site, abuse, billing, infrastructure, or operational reasons.

Crawlora tries to preserve stable schemas where practical, but third-party-dependent fields, labels, layouts, identifiers, pagination, freshness, and result availability cannot be guaranteed. Experimental endpoints may change more frequently.

Beta Features may be unstable, incomplete, rate-limited, region-limited, undocumented, or changed or removed without notice. They may have different billing, limits, support, privacy, retention, or reliability behavior.

Beta Features are provided for evaluation and may not be suitable for production or customer-facing workflows unless your plan or agreement expressly says otherwise.

Crawlora handles Customer Data according to the Privacy Policy. You must not submit sensitive personal data unless you have a lawful basis and the relevant plan or agreement supports that use.

Crawlora may process logs, usage metadata, request IDs, IP addresses, endpoint names, credit usage, billing status, error data, configuration data, and support messages for service operation, security, debugging, abuse prevention, reliability, analytics, billing, accounting, dispute resolution, and legal compliance.

Crawlora owns the Service, Website, Documentation, console, API design, endpoint schemas, SDK examples, UI, branding, logos, software, infrastructure designs, and related intellectual property. Crawlora grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Service according to these Terms.

You retain rights to your Customer Data. Crawlora does not claim ownership of third-party source content.

Subject to these Terms and applicable law, you may use Output for your permitted business purposes. You are responsible for ensuring you have any rights required for your intended use of Output.

If you provide suggestions, ideas, bug reports, product requests, or other feedback, Crawlora may use that feedback without restriction or compensation. Crawlora will not use this permission to disclose your confidential information except as allowed by these Terms or a separate agreement.

If either party receives non-public business, technical, security, pricing, roadmap, account, or operational information from the other party that should reasonably be understood as confidential, the receiving party must protect it using reasonable care and use it only for the purpose for which it was disclosed.

Confidential information does not include information that is public, already known without a confidentiality duty, independently developed without use of the confidential information, rightfully received from a third party, or required to be disclosed by law.

Crawlora may suspend, limit, throttle, revoke API keys, block requests, or terminate access if you violate these Terms; usage creates legal, security, abuse, billing, operational, or reputational risk; payment fails; API keys appear compromised; usage harms Crawlora or third-party services; or action is required by law, an infrastructure provider, a payment provider, or a source-site risk response.

After suspension or termination, access to the console, keys, logs, usage history, billing records, support history, and Output may be limited or unavailable. Crawlora may retain records as needed for legal, accounting, security, abuse prevention, billing, backup, and dispute resolution purposes.

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Crawlora disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, accuracy, and availability.

Crawlora does not guarantee uninterrupted, error-free, secure, accurate, complete, timely, compliant, or suitable service. Crawlora does not guarantee that third-party sources will remain accessible or that Output will be complete, accurate, current, lawful for your use case, or suitable for your business, compliance, customer-facing, or automated workflows.

Crawlora does not provide professional, legal, compliance, financial, medical, or regulatory advice.

To the maximum extent permitted by law, Crawlora and its operators, affiliates, employees, contractors, and service providers will not be liable for indirect, incidental, consequential, special, punitive, exemplary, lost-profit, lost-revenue, lost-data, business-interruption, or reputational damages.

Where liability cannot be excluded, Crawlora's total liability is limited to the amount you paid to Crawlora for the Service during the three months before the event giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations. In those cases, the limitations apply to the maximum extent permitted by law.

You will defend, indemnify, and hold Crawlora harmless from claims, damages, penalties, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from your Customer Data, Request Data, requests, use of Output, violation of these Terms, violation of law, or infringement or misappropriation of third-party rights.

You may not use Crawlora where prohibited by export control, sanctions, or trade restrictions. You represent that you are not located in, organized under the laws of, or ordinarily resident in a region subject to comprehensive sanctions, and that you are not on any restricted party list.

Crawlora may update these Terms from time to time. Material changes may be posted on the site, in the console, in the docs, or sent by email where appropriate.

Continued use of Crawlora after the effective date of updated Terms means you accept the updated Terms. If you do not agree to updated Terms, you must stop using the Service.

For informal dispute resolution, contact legal@crawlora.net before filing a claim where practical. Nothing in this section limits rights that cannot be limited by law.

Use the contacts below for the relevant request. Crawlora does not claim these mailboxes are monitored 24/7.